Terms of Service

To use the Service, you must create an account with a valid email address and password, or sign in through an approved authentication method (such as Slack OpenID Connect).

You are responsible for:

• •Maintaining the confidentiality of your account credentials
• •All activities that occur under your account
• •Notifying us promptly if you suspect unauthorized access

The Service is organized into workspaces. A workspace is created by an administrator and represents a single organization.

• •The admin who creates the workspace is responsible for managing user access, roles, and settings
• •Admins may invite team members by email or through Slack user sync
• •Each user account belongs to one workspace
• •Admins may assign roles: Admin (full control), Manager (team management features), or Member (individual features)
• •Admins may remove members at any time; removed members immediately lose access

The Service is intended for use by adults (18 years or older) in professional and workplace contexts. By using the Service, you represent that you meet this age requirement.

New workspaces receive a 14-day free trial with access to all features. No credit card is required for the trial.

After the trial, continued access requires a paid subscription. Plans are billed on a per-seat, per-month or per-seat, per-year basis, based on the number of active members in the workspace.

All payments are processed by Lemon Squeezy, which acts as our Merchant of Record. Lemon Squeezy handles all payment processing, tax calculation, invoicing, and refunds. We do not store your credit card details.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. The workspace admin can cancel from the Settings page or the billing portal.

When members are added to or removed from the workspace, the seat count and billing are adjusted at the next billing cycle.

When a subscription is cancelled:

• •The workspace retains full access until the end of the current paid period
• •After the paid period ends, the workspace enters a read-only state for 30 days (data is accessible but new features are disabled)
• •After the read-only period, data is retained for an additional 60 days per our data retention policy
• •After the retention period, all workspace data is permanently deleted

Refund requests are handled by Lemon Squeezy per their refund policy. Contact us at [email protected] and we will facilitate the process.

You own your data. All data that you or your team members create, upload, or input into the Service (“Customer Data”) remains the property of the workspace organization.

We do not claim ownership of Customer Data. We have a limited, non-exclusive license to process Customer Data solely for the purpose of providing and improving the Service, as described in our Privacy Policy.

Upon termination, you may request an export of your data during the read-only period described in Section 3.6.

The Service — including its software, design, algorithms, AI models, documentation, trademarks, and all related intellectual property — is owned by Headcount and protected by applicable intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription period, subject to these Terms.

Content generated by Headcount's AI features (burnout scores, team health reports, 1:1 briefs, agent responses, recognition suggestions) is provided as part of the Service. We do not claim ownership of AI-generated content delivered to you. However, AI outputs may be inaccurate and require human judgment (see Section 7).

If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation. You grant us a non-exclusive, royalty-free, worldwide license to use such feedback to improve the Service.

Use of Slack and Google Calendar integrations is subject to the respective platform's terms of service and privacy policies. You are responsible for complying with those terms when using Headcount's integrations.

We are not responsible for outages, changes, or discontinuation of third-party APIs. If Slack or Google changes their APIs in a way that affects Headcount's functionality, we will make reasonable efforts to adapt, but we do not guarantee uninterrupted integration functionality.

You may disconnect Slack or Google Calendar at any time from Settings. Disconnecting an integration will disable the associated features but will not delete data previously collected through that integration (see Privacy Policy, Section 16).

We strive to maintain high availability of the Service. However, we do not guarantee a specific uptime percentage unless a separate Service Level Agreement (SLA) has been agreed upon in writing.

We may perform planned maintenance that temporarily interrupts the Service. We will provide reasonable advance notice for planned maintenance that exceeds 30 minutes.

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics, government actions, power failures, internet outages, or failures of third-party services (including Slack, Google, AWS, and AI providers).

You agree to indemnify, defend, and hold harmless Headcount and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• •Your use of the Service in violation of these Terms
• •Customer Data you upload or input into the Service
• •Your violation of any law, regulation, or third-party rights
• •Employment decisions made based on information provided by the Service

We will indemnify and defend you against third-party claims alleging that the Service infringes a valid intellectual property right, provided that you promptly notify us of the claim, give us control of the defense, and cooperate with our reasonable requests.

“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential. This includes: Customer Data, business plans, pricing, technical specifications, and proprietary algorithms.

Each party agrees to:

• •Use the other party's Confidential Information only for purposes of performing under these Terms
• •Protect Confidential Information with at least the same degree of care it uses for its own, but no less than reasonable care
• •Not disclose Confidential Information to third parties, except to employees or contractors who need to know and are bound by comparable obligations

Confidentiality obligations do not apply to information that:

• •Is or becomes publicly available through no fault of the receiving party
• •Was known to the receiving party before disclosure
• •Is independently developed without use of Confidential Information
• •Is required to be disclosed by law, regulation, or court order (with prompt notice where permitted)

You may cancel your subscription and terminate your account at any time from Settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access if:

• •You breach these Terms and fail to remedy the breach within 14 days of written notice
• •You engage in conduct that threatens the security, integrity, or availability of the Service
• •You use the Service for illegal purposes
• •Your subscription payment fails and is not resolved within 14 days
• •We are required to do so by law

For material breaches that pose an immediate risk (security threats, illegal activity), we may suspend access immediately without the 14-day notice period.

Upon termination:

• •Your right to access the Service ends immediately (or at the end of the paid period, if you cancelled)
• •You have a 30-day read-only period to export your data
• •After the read-only period, data is retained per our Privacy Policy before permanent deletion
• •Sections 5 (IP), 7 (AI Disclaimer), 9 (Liability), 10 (Indemnification), 11 (Confidentiality), 13 (Governing Law), and 14 (General) survive termination

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising from or related to these Terms or the Service shall be resolved as follows:

• •Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation for 30 days
• •Arbitration: If negotiation fails, the dispute shall be resolved by binding arbitration administered under the rules of the Indian Council of Arbitration. The arbitration shall be conducted in English, in Bangalore, India
• •Exceptions: Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm, without waiving the right to arbitration

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding.

• •We will notify workspace administrators by email at least 30 days before the changes take effect
• •We will display a notice within the Service
• •If you disagree, you may cancel before the changes take effect

Clarifications and formatting updates will be reflected with an updated “Last Updated” date without separate notification.